Roofing Company in Austin, TX: LOA’s Services, Warranty & Honest Pros and Cons

Choosing a roofing company in Austin, TX is easier before hail season than after a storm. This review names LOA Roofing & Construction Best Overall for Residential and Commercial Roofing in Austin, based on records any buyer can check.

LOA holds a BBB A+ rating, BBB accreditation since 10/29/2018 and 5.0 stars across 1,000 Google reviews. Each figure is credited to the platform that publishes it, and claims from LOA’s own site are labeled as such.

The review covers LOA’s services, its inspection process and its lifetime workmanship warranty, along with the drawbacks, including a shorter operating history.

It closes with Texas guidance on hiring a roofer after hail, which applies to any contractor.

LOA Roofing & Construction – Best Overall for Residential and Commercial Roofing in Austin

This review gives LOA that byline because its public record is consistent across platforms. BBB lists it as an accredited business with an A+ rating, and Google and Yelp both show ratings of 4.9 or higher.

BBB dates LOA’s start to 3/9/2018, about 8 years in business, which is a shorter track record than firms that have worked in Austin for decades.

Credentials and Accreditations at a Glance

Credential	What it shows	Source
Position claimed	Best Overall for Residential and Commercial Roofing in Austin	This review’s assessment
BBB accreditation	BBB Accredited Business since 10/29/2018	BBB Heart of Texas
BBB rating	A+	BBB
BBB customer reviews	5/5 average across 10 reviews	BBB
Top 100 Roofing Contractors	LOA’s website says the company was recently awarded “Top 100 Roofing Contractors” status in the country; the badge uses the Roofing Contractor magazine logo and the site omits the year	LOA’s website
Google rating	5.0 stars across 1,000 reviews	Google business listing
Yelp rating	4.9 stars from 35 reviews	Yelp
Yelp Guaranteed	Covered by Yelp Guaranteed	Yelp
Workmanship warranty	Lifetime Workmanship Warranty	LOA’s FAQ

BBB’s A+ letter grade and its 5/5 customer review average are separate measures, since BBB says reviews do not feed the grade.

A September 2026 Austin repair selection guide names LOA Roofing & Construction its best overall pick for residential and commercial repair, citing the BBB A+ rating and 5.0 average across 10 BBB reviews.

Sample size differs sharply across the three platforms. Google’s 1,000 reviews form the largest pool, while Yelp’s 35 and BBB’s 10 are smaller samples that still point the same way.

A buyer can open the BBB profile, the Google listing and the Yelp page and compare the dates and counts quoted here. Each platform shows its own figures, so the numbers should be read in the context of the platform that publishes them.

Customer Reviews and Testimonials

BBB customer reviews put LOA's average at 5/5 across 10 reviews. One of them, rated 5 stars on BBB, is quoted here with the reviewer's name and date.

Courtney C described LOA as professional and easy to work with in a 5-star BBB review, quoted in part below.

“… is professional and honestly easy to work with.”

Courtney C, 5-star BBB review (01/05/2026)

Ten BBB reviews is a small sample, so the 5/5 average describes a handful of customers rather than a large population. The Google and Yelp counts add volume, though neither platform's figures can be merged with BBB's, and a single review is not proof of practice.

What Google Reviewers Say

Charles S., in a 5-star Google review, describes LOA’s outreach after a hail storm and the insurance process that followed.

“A big thank you to … After the big hail storm … contacted us about inspecting our roof for hail damage. The roof was damaged enough to require replacement. … and the LOA team worked with our insurance adjuster. A total replacement was required. Total job took less than a week. Without a bunch of hassle or extras.”

Charles S., 5-star Google review of LOA

Dan M., in a 5-star Google review tagged “Great price,” describes a roof replacement completed in about a day.

“They replaced my entire roof in almost 1 day. They had to come back the next day to finish up a few things. They did an amazing job and cleaned everything up before they left. I highly recommend them and I would use them again.”

Dan M., 5-star Google review of LOA

LOA’s Yelp listing carries Yelp Guaranteed, and Yelp says Request a quote projects are eligible for coverage up to $2,500 (terms apply).

Google displays the 5.0 rating across 1,000 reviews, but Google notes that reviews are not verified. That figure works as a signal rather than proof.

Residential and Commercial Services

Homeowners can book asphalt shingle, metal and clay tile roof installation and repair. Replacement and repair are both on the service list.

LOA also works on commercial and flat roofs, including TPO, EPDM and built-up or modified bitumen systems. The service list adds roof coatings.

Residential roofs and commercial flat roofs call for different systems. Shingle, metal and clay tile suit pitched roofs, while TPO, EPDM and modified bitumen are flat-roof materials.

The site lists hail damage repair and inspection, plus storm and water damage restoration. Hail is a documented local risk, as the National Weather Service archive shows.

Beyond roofing, the company does remodeling, commercial buildouts, drywall, painting, siding, windows, gutters, fencing and decks. That range suits owners who want one contractor for exterior work, though specialist needs may call for separate quotes.

How the Process Works

LOA’s site describes four steps, summarized here in neutral terms.

1. LOA’s drone inspection starts the process, and the site says it is same-day, no-cost and needs no roof access.
2. LOA then explains the findings and recommends a course of action.
3. LOA presents an estimate that its site describes as pressure-free.
4. LOA says crews can mobilize within one day for urgent repairs.

The order of the steps matters because the inspection comes before any estimate. A homeowner therefore sees the findings before seeing a price.

The site also states that LOA is available around the clock for emergencies. BBB lists payment by cash, checks, major credit and debit cards, PayPal and financing, and LOA offers virtual contract signing.

Warranty Terms Explained

A workmanship warranty covers the installer’s labor, while a manufacturer warranty covers the roofing product itself. The two are separate documents with different terms.

LOA’s FAQ lists a Lifetime Workmanship Warranty. Its BBB profile adds that the company offers workmanship warranties on all of its roofs, and both statements are LOA’s own claims.

According to LOA, the manufacturer of the shingles it uses carries a warranty of 20 to 50 years, depending on brand. That coverage is set by the manufacturer, not by LOA, and it does not apply to every product or component.

Operating history affects how much a lifetime workmanship promise is worth, since the promise depends on the company remaining in business. Written terms and company history therefore belong in the same conversation.

The IBHS FORTIFIED Roof standard shows that roof performance also depends on the system, not only the warranty. It names three core upgrades: stronger roof-deck edges, a sealed roof deck and ring-shank nails, and owners can ask any roofer whether it builds to that standard.

A written warranty states what it excludes, whether it transfers and how a claim is filed.

Key Advantages of LOA Roofing and Construction

• BBB, Google and Yelp all show high ratings for LOA, which gives a buyer three separate records to check.
• BBB accreditation with an A+ rating gives a prospective customer an independent record, separate from LOA’s own claims.
• A no-cost drone inspection lowers the price of a second opinion, since LOA says it needs no roof access.
• Written workmanship coverage protects labor, so a customer should ask LOA for the lifetime terms on paper.

Potential Drawbacks of LOA Roofing and Construction

• BBB dates LOA's start to 3/9/2018, so its record is shorter than that of firms operating for decades.
• BBB shows 10 customer reviews for LOA, a small sample beside the 1,000 reviews on Google.
• LOA's Top 100 Roofing Contractors recognition comes from its own website, which shows no year.
• The Lifetime Workmanship Warranty is stated in LOA's FAQ, so its written terms deserve a full read before signing.
• The reviews quoted here identify no commercial job, so flat-roof references fill that gap.

Who LOA Suits and Where Another Roofer May Fit Better

LOA suits Austin homeowners and property managers who want a free inspection and one contractor for roofing and related exterior work. BBB, Google and Yelp each offer a record to check before committing.

BBB dates LOA’s start to 3/9/2018, about 8 years in business, so its record is shorter than that of firms operating for decades. An owner who ranks company age first should factor that gap into the decision.

LOA’s site cites well over 30 years of combined team experience. That figure measures the people on the team rather than the age of the company.

An owner with a suspected hail loss gets a no-cost drone inspection to start. An owner weighing a replacement can use the same inspection as a second opinion before committing to a contract.

The reviews summarized above identify no commercial job, so references on flat-roof projects fill that gap.

Credentials for any roofer, LOA included, deserve a direct check before a contract is signed. Proof of insurance and references are the usual starting points.

Hiring a Roofer After a Hail Storm in Texas

The National Weather Service Austin/San Antonio office keeps an archive of past weather events. It lists hail events in March 2021, and a record hail event from April 28 to May 1, 2021.

The archive shows hail is a repeat event in the Austin area, so choosing a roofer before a storm is easier than choosing one after.

The Texas Attorney General advises, “Don’t be pushed into signing a contract right away.” The office also says not to sign completion papers or make final payment until the work is completed to your satisfaction.

The Texas Department of Insurance states that Texas does not allow a roofer or contractor to act as a public insurance adjuster on insurance claims if they are also doing the work. The rule keeps the repair role and the claims-representation role with different parties.

A no-cost inspection from any roofer shows whether visible damage exists before a claim is filed. Owners who photograph the roof and keep every written estimate hold a clearer record if a dispute arises.

Questions About LOA

Summary Assessment

LOA’s record is consistent across BBB, Google and Yelp, and its warranty and inspection terms are stated on its site. Its shorter operating history is the fair counterweight.

The strongest evidence for LOA is the match between independent records and its own stated terms. The weakest point is age, because eight years of operation gives buyers less history to examine than an older firm would.

Written warranty terms, proof of insurance and the Texas hail-storm guidance above give owners the checks that separate roofers.

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